Manoj Sharma – Professional Development & Organization Development Strategies

You once, undoubtedly owned your brand and your brand communication, today it seems to be firmly in the hands of your customers and potential customers. The days of sanctimony and reinforcing the illusions of being service oriented are over. The reality of your customers’ experience of your real service standards is the new currency.

In this new social media world, you either “create the conversation” or be prepared for the “conversation to recreate you”. And while all this is true, its also true that your culture of service excellence or lack of it, is the main driving force at the core of what is being considered the new Social Media Battlefield.

So, ask yourself, do all the key people in your organization fully appreciate the implications of this total paradigm shift when the worlds of Service & Social Media collide? If you care to bring your entire organization up to speed and avoid the service and communication crises that have plagued numerous organizations, just like yours, engage us to deliver this program for you right now.

Your benefit? Enhancing The Quality Of Your Customer Service & Organization Too!

• The World Of Service As It Was, As It Is & As It Will Be
• Social Media Is Not A Lifestyle Choice, It Is A Work & Life, & Organization Service Reality
• Service + Social Media Connections, Communities & Conversations

Part #2 – The World Of Social Media – The Channels & What They Do

• Google+ – What It Can Do For Your Organization & How Best To Use It
• FaceBook – What It Can Do For Your Organization & How Best To Use It
• Twitter – What It Can Do For Your Organization & How Best To Use It
• LinkedIn – What It Can Do For Your Organization & How Best To Use It
• Blog & Vlogs – What It Can Do For Your Organization & How Best To Use It
• Wikis – What It Can Do For Your Organization & How Best To Use It
• The Other Big Things – What They Can Do For Your Organization & How Best To Use Them
• The Next Big Thing – What It Will Do For Your Organization & How Best To Use It

Part #3 – Service + Social Media Case Studies – The Good, The Bad & The Ugly

• How People Are Using Social Media & Its Service Implications
• How Businesses Are Using Social Media & Its Service Implications
• How Governments, Statutory Boards & Organs Of State Are Using Social Media & Its Service Implications

Part #4 – Getting More Sophisticated On Service + Social Media

• What To Monitor & How To Monitor It – Your Customer Experience Rating (CusXP)
• How To Listen & Discern What Is Being Said – The CusXp Methodology
• The 5 Dimensions Of Service & Creating Them Congruently In Your Organization
• How To Converse, Create Conversation & Not Have Them Recreate You

Part #5 – Social Media Beyond Your Corporate Communications – Enabling All Key People To Serve Through Social Media

• Internal & External Policies – Media Policies, Workplace Policies, Accessibility Policies, Privacy Policies, Authorization Policies, Terms Of Use, Comments Policies, Public Record & Advertising Disclaimers
• Service As The Core Value Proposition To Integrate All The Different Angles – Communication, Administration, Human Resources, IT, Legal, Customer Service, Et cetera

Part #6 – Aligning Your Creating A World Class Culture Of Service Excellence Framework With Your Social Media Strategy

• Identifying Who You Need To Serve
• Clarifying Your Service Objectives
• Creating Your Service + Social Media Success Metrics
• Putting Together Your Service + Social Media Team
• Choosing Your Service + Social Media Channels
• Time Lining Your Course Of Service + Social Media Action
• Inviting In The Community You Need To Serve
• Integrating Your Community & Creating Service Conversations That Matter
• Adopting The Next Service + Social Media Innovation & Transformation Mode
• Measuring Your Successes Through CusXP

• Illuminating introductions
• Engaging Dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Who is Manoj Sharma?

 
Manoj Sharma is just a human being, doing his best to make a small difference in the world.

 
Professionally, Manoj Sharma is the CEO of DifferWorld Pte Ltd, the holding company for Manoj Sharma, Singapore Service Academy, Singapore Innovation Academy, CIOIJ and SIOIZ.

 
Manoj works through the expressions above to assist governments, organizations, teams and individuals to not just boost their profitability and performance levels, but to do so keeping fulfillment in mind. He has been doing this internationally since 2002, through a series of strategic initiatives, and has had the pleasure of working with more than 100,000 people from all walks of life. He considers this to be an absolute privilege.

 
Manoj sits on various committees. Since 2003, he has been assisting the government of Singapore to grow Singapore’s entrepreneurship landscape through the Action Committee for Entrepreneurship. In 2012, he pioneered Kindness@Work, a national initiative for the Singapore Kindness Movement, designed to create a more gracious society.

 
Outside of his roles with the aforementioned organizations, he is highly active in the international start-up scene, as a speaker and judge. And he thoroughly delights in mentoring entrepreneurs from around the world.

 
Manoj Sharma holds a B.Sc. Economics (Hons) Banking & Finance and started his career as a Special Events Manager for a Fortune 10 Company. He continued, as a Group Business Development Director in a startup technology company which was bought over for SGD 25 million; for whom he also led the Product Development, Branding and Public Relations portfolios.

 
In his free time, Manoj enjoys playing a round of golf with his buddies.

 
As for the future, Manoj looks forward to continue to be as useful to humanity as he can be, before he ceases to be.

Who Are Some Of The Organizations He Has Assisted?

 
Our Ministries, Statutory Boards & Organs of State Clients, Et Cetera

 
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Our MNCs & SMEs Clients

 
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