|The world of Service has gone Social. Where previously your customers had no choice but to provide their compliments, complaints and comments to you, today they have more channels and more choices than ever before. Thus they are bypassing you and your organization, airing their unedited thoughts publicly, inviting others to jump on their bandwagon, creating viral effects, with endless repercussions – and you may not even be aware as to what’s going on out there.
You once, undoubtedly owned your brand and your brand communication, today it seems to be firmly in the hands of your customers and potential customers. The days of sanctimony and reinforcing the illusions of being service oriented are over. The reality of your customers’ experience of your real service standards is the new currency.
In this new social media world, you either “create the conversation” or be prepared for the “conversation to recreate you”. And while all this is true, its also true that your culture of service excellence or lack of it, is the main driving force at the core of what is being considered the new Social Media Battlefield.
So, ask yourself, do all the key people in your organization fully appreciate the implications of this total paradigm shift when the worlds of Service & Social Media collide? If you care to bring your entire organization up to speed and avoid the service and communication crises that have plagued numerous organizations, just like yours, engage us to deliver this program for you right now.
Your benefit? Enhancing The Quality Of Your Customer Service & Organization Too!
|Senior Leadership, Middle Management & Key Service, Communication, Technology People & You|
|A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime|
Part #1 – Service + Social Media – Its Not An Alternative
Part #2 – The World Of Social Media – The Channels & What They Do
Part #3 – Service + Social Media Case Studies – The Good, The Bad & The Ugly
Part #4 – Getting More Sophisticated On Service + Social Media
Part #5 – Social Media Beyond Your Corporate Communications – Enabling All Key People To Serve Through Social Media
Part #6 – Aligning Your Creating A World Class Culture Of Service Excellence Framework With Your Social Media Strategy
|This life changing and perspective shaping initiative is expertly run as a series of …
Who is Manoj Sharma?
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|World-class experiential initiatives. Top notch delivery. Fully customizable. Global in perspective. Local in practicality.|